Documentation
Graicx Documentation
Guides, security notes, and product documentation for Graicx.
Getting started
Set up the Account, Client, Site, and Location hierarchy before operational workflows.
Admin guide
Manage accounts, clients, sites, users, access, and governance controls.
Service request processing
Understand the service request pipeline from submission to work order creation.
Duplicate detection
Configure how Graicx identifies and handles duplicate service requests.
Workflow policies
Control service request processing settings at account, client, and site level.
Workflow rules
Automate responses to service request events using trigger, condition, and action rules.
Email notifications
Create branded email templates triggered automatically by workflow rules.
AI analytics
Ask aggregate operational questions, compare periods, and create charts safely.
Security & compliance
Understand hierarchy-based access controls, AI safeguards, and compliance posture.
Integrations
Plan API, data import, and external system integrations.
Release notes
Track product changes and documentation updates.
Public documentation foundation